Privacy Policy
Last updated: August 21, 2026
Trayki ("Trayki", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you use the Trayki mobile application, website, and related services.
By using Trayki, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use Trayki, we may collect the following types of information:
Account Information
- Name
- Email address
- Phone number, where required
- Account credentials and authentication information
When you sign in, Trayki may send a verification code to your registered email address to verify your identity and help protect your account.
Location Information
When you use services that require location information, such as rides, food delivery, or parcel delivery, Trayki may collect or use your device's location information.
Location information may be used to:
- Help determine pickup and delivery locations
- Match customers with available drivers or delivery partners
- Provide navigation and trip tracking
- Show relevant service areas
- Track active rides or deliveries
- Improve the reliability and safety of our services
Ride, Delivery, and Order Information
When you use Trayki services, we may collect information related to your transactions and service requests, including:
- Pickup and destination information
- Ride details
- Food orders
- Parcel delivery details
- Delivery status and tracking information
- Transaction amounts
- Information necessary to complete a requested service
Payment Information
When you make payments through Trayki, payment information may be processed through the payment methods and payment service providers made available through the platform.
Where applicable, payment providers may process payment credentials directly. Trayki only receives the information necessary to process, confirm, and manage your transaction, subject to the applicable payment provider's policies.
Device and Technical Information
We may collect certain technical information when you use Trayki, such as:
- Device type
- Operating system
- Application version
- IP address
- Device and network information
- Log and diagnostic information
2. How We Use Your Information
We may use collected information to:
- Create and manage your Trayki account
- Verify your identity and authenticate your account
- Provide rides and transportation services
- Process food orders and deliveries
- Process parcel deliveries
- Process and confirm payments
- Provide real-time trip and delivery tracking
- Communicate with you about your account and transactions
- Provide customer support
- Detect and prevent fraud, abuse, and unauthorized activity
- Maintain the security and reliability of our services
- Improve our application and services
- Comply with applicable legal and regulatory requirements
3. Account Authentication
Trayki may use email-based verification codes as part of account authentication.
When a verification code is requested, we may send a temporary code to the email address associated with the account. These codes are used to verify account ownership and help prevent unauthorized access.
4. Sharing of Information
We may share information when necessary to provide Trayki services, including with:
- Drivers and delivery partners when necessary to complete a requested service
- Restaurants and participating businesses when necessary to fulfill an order
- Payment service providers when necessary to process payments
- Technology and service providers that help us operate the platform
- Government authorities or other parties when required by applicable law
We do not sell your personal information for money.
5. Location Information
Some Trayki features require access to location information to function correctly.
For example, location information may be used to determine your pickup location, destination, delivery location, or to provide live tracking during an active ride or delivery.
You can manage location permissions through your device settings. Restricting location access may prevent certain Trayki services from functioning correctly.
6. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.
Information transmitted between the application and our services is protected using encryption in transit where applicable.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.
When information is no longer required for these purposes, it may be deleted or securely disposed of in accordance with our applicable retention practices.
8. Your Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of your personal information.
You may also manage certain permissions, including location permissions, through your device settings.
9. Account Deletion
You may request deletion of your Trayki account and associated personal information.
To request account deletion, visit:
https://trayki.com/delete-account
You may also contact us at accounts@trayki.com.
Certain information may need to be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution, or financial and transaction recordkeeping.
10. Children's Privacy
Trayki is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us at accounts@trayki.com.
11. Third-Party Services
Trayki may use third-party services to support features such as payment processing, maps, authentication, communications, analytics, hosting, and other platform functions.
These third-party providers may process information according to their own privacy policies and applicable agreements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.
When we make changes, we will update the "Last updated" date shown at the beginning of this policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Trayki
Email: accounts@trayki.com